Account Area


What are the benefits of getting an account?


Is the Account Area safe and secure?


How do I update my contact details?


What do I do if I can’t remember what email address I used to register?


What do I do if I have forgotten my Password?


Why is an email confirmation required after I have registered an account?


How do I download my E-tickets?


How do I print my E-ticket's in hard copy?


What is time to pay and how does it work?


Why do I need to “name” my E-tickets?


I haven't received my E-Tickets to my email address. What should I do?


How do I unsubscribe from the mailing list


How do I use my E-ticket to gain entry to the event?


How do I review your Privacy Policy and Terms and Conditions?


Need further help?


What is VIP - What do you get?


Amenities & Services


Will there be atms in the festival precinct?


will eftpos be accepted in the festival precinct?


Will there be mobile signal?


Will i be able to charge my phone?


Will there be free drinking water available at the festival?


Will there be a shuttle service available to and from the festival precinct?


What services are there for people with a disability?


Will there be a first aid station?


Will there be a cloakroom/storage facilities at the festival precinct / round yard arena?


Camping & Accommodation


What are my accommodation options?


How much room will i have to set up camp?


If i book multiple campsites, will they be together?


When can i set my camp?


Will tents be supplied?


When can i access rent a tent and the glampgrounds?


Can i park my car near my campsite?


Can i come and go from the campgrounds in my vehicle?


Is there power available in the campground?


Is there drinking water available in the campgrounds and tent city?


Are campfires permitted?


Can I Bring...?


Can i bring a bus, rv or caravan?


Can i bring my ute and set up camp in the back?


Can i bring a generator?


What can i bring to cook food?


Can i bring a chair into the festival precinct?


Can i bring a camera or video recorder into the festival precinct?


Can i bring food and bottled water/soft drink into the festival precinct?


Can i bring my own alcohol?


Can i bring my dog to the campground or festival precinct?


General prohibited items


Festival


Where can I find the Festival program?


is ther entertainment during the day?


what time can i access the festival precinct each day?


Am i required to have a camping pass to gain access to the festival site?


Are pass-outs available?


Is there parking available at the festival for non-campers?


Is there any seating in the festival precinct?


What kind of food and drink will be available in the Festival Precinct?


What happens if it rains?


Will my bags be searched?


Can i smoke in the festival precinct?


Orientation


Where is Mareeba


How do i get there?


Where in Mareeba is the festival precinct?


What are the festival dates?


What will the weather be like?


Other


How do i contact the festival office?


How can i become a festival volunteer?


how can i become a festival stallholder?


How can my organisation become a festival sponsor?


What sustainability measures are undertaken by savannah in the round?


Ticketing & Payment


Can i buy a ticket for just one day?


Are there discounts available for pensioners and concession holders?


What are the age limits on tickets?


How can i pay for my tickets?


What is time to pay and how does it work?


How do i use my print at home e-ticket to gain entry to the event?


How do i download and print my print at home e-tickets(s) in hard copy?


How do i add or change the name on my print at home e-ticket?


Can i have a festival ticket mailed to me?


How do I arrange a refund?


 Terms & conditions Inclusion policies