FAQs

For a full tutorial on how the FAQ's Module works, please contact eMedia staff.

An account is absolutely FREE. With an account you'll be among the first to receive exclusive offers, event promotions / announcements and ticket sales details. You need to have an account to buy tickets, so keep your account details up to date to ensure you don't miss out on any breaking news. Click here to register an account now.

Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

Login to the Account Area and click on “My Details” in the Account Area sidebar.

Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.

Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.

When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.

Once e-tickets are available to download from the Account Area the tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can choose to Download or Email your E-tickets.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html

You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.

TIME TO PAY is our Buy Now Pay Later ticketing facility, allowing you to make equal instalment payments over a nominated period of time. Pay only your initial deposit and booking fee to secure your tickets, then future payments are debited from your nominated account at the specified intervals. To participate, simply select the Time to Pay option at checkout. It's that easy! 

If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.

If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.

You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.

Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.

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On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.

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Click here to read our Terms and Conditions.

If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.

Positioned right by the Cape Stage, our VIP space is bigger, better, and bursting with premium perks for an unforgettable weekend.

Here’s What Awaits You in the VIP Experience:

• Exclusive Seating Choices: Lounge in style with garden furniture, high bars, and café-style tables.
• VIP-Only Mosh Pit: Get closer than ever to the music and the magic.
• Tastes of Savannah Bar: Savor signature cocktails with tropical flavours and local distillery specials.*
• Gourmet Canapés & Platters: Indulge in exclusive culinary delights at the Cape Stage.*
• VIP-Only Amenities: Enjoy comfort and convenience with private loos.
• Come and go as you please: plenty of freedom to soak up the greater festival vibes, with a VIP home base. 

Bonus: You may just bump into some of the festival’s headliners enjoying the premium vibes!

(*Food and beverages are pay-as-you-go.)

Don’t Wait – Secure Your VIP Upgrade Today! (
NOTE: excludes festival entry

Spaces are extremely limited, so grab your upgrade now and make it a weekend to remember!